Frequently Asked Questions – also available in the laundromat in printed form

 

1. What is the capacity of the washer?

Washers 101, 102, 108 and 109 are triple load washers. They will hold 3 normal size baskets of laundry or one medium comforter or one medium sleeping bag.

Washers 103 and 104 are quadruple load washers. They will hold 4 normal size baskets of laundry or two large comforters or two large sleeping bags.

Washers 105 thru 107 are sextuple load washers. They are larger in capacity than 103 and 104. They will hold 6 normal size baskets of laundry or two large comforters or two large sleeping bags.

Washers 110 thru 115 are double load washers. They will hold 2 normal size baskets of laundry or one small comforter. Don’t let the door size fool you. These washers will hold more than it looks like they’ll hold.

2. If washers 105 thru 107 are larger than 103 and 104, why are they priced lower than washers 103 and 104?

Washers 105 thru 107 offer more cycle flexibility than washers 103 and 104. At the displayed price, washers 105 and 106 wash once and rinse 2 times. The price goes up accordingly if you choose the “extra” (2nd) wash and/or “extra” (3rd) rinse on washers 105 and 106. Washers 101 thru 104 will wash 2 times and rinse 3 times at the displayed price. You’ll automatically get the “extra” (2nd) wash and the “extra” (3rd) rinse with washers 101 thru 104. The extra wash and rinse are not optional on washers 101 thru 104, they will also automatically wash 2 times and rinse 3 times at the displayed price. The price of washer 107 varies by the temperature and “soil” (number of washes and rinses) settings.

3. How long is a washing cycle?

It depends on the cycle settings, but in general, washers 101 thru 104 will take about 30 minutes to complete a wash cycle. All of the other washers display the time remaining after they’re started. Please remove your load from the washer promptly when the cycle is complete and leave the washer door unlatched.

4. Why won’t the washer allow me to insert quarters?

Washers 101 thru 104 require the door to be closed and latched before they will allow quarters to be inserted.

5. Why didn’t the washer rinse the soap out of my wash?

You used too much soap. All of the washers at Progress Laundromat are front-load high-efficiency washers. They use less water than older less efficient washers – therefore they need less soap. Washer manufacturers recommend that only HE detergents be used in front-load high-efficiency washers. The Ares brand detergent in our soap dispenser is HE detergent. Regular laundry detergent works, but you need to use less of it in these machines.

6. Which dryer should I use?

All of the dryers depend on unhindered airflow to dry so please be sure the lint filter is clear. There is a lint filter underneath each dryer door (note that the lower dryers have their own lint filter underneath the lower loading door).
All of the dryers work best when loaded to about 1/3 of the way up the door glass.

Dryers 151 thru 154 are for drying large items such as blankets, comforters or sleeping bags. Note that these dryers are for large ITEMS, not just large loads. You’ll save time and money by splitting large loads of clothes between two or more of the medium size dryers.

Dryers 125 thru 148 are medium size dryers. Some of these dryers get much heavier use than others. The dryers on the bottom and towards the middle of the laundromat get used the least. You’re less likely to have trouble with the dryers that are used less often, but there are no medium size dryers that “get hotter” or “dry better” than other medium size dryers. All of the medium size dryers are exactly the same (as are all of the large dryers).

7. The dryer will not start and it displays “door”. The loading door is closed. What’s wrong?

The lint filter drawer is not closed properly.

8. Will the dryer timer keep running when I open the dryer loading door or lint filter?

The dryer timer counts down continuously once you start the dryer, even with the door or lint filter open.

9. The change machine is not accepting my bill.

The changers require the bill to be oriented properly to read it. Look at the picture above the bill slot on the changer and orient your bill the exact way the picture shows. Crisp, fresh bills are more likely to be accepted than limp, worn out bills. If your worn bill is rejected repeatedly and you have it oriented properly, please use a crisp, fresh bill. Also, a worn out bill will likely jamb the changer and put it out of service IF that changer accepts the worn bill.

10. Where are the garbage cans?

Look for the garbage slots built into the folding tables. Plastic and cardboard soap containers will not fit through the slot. Please leave them sitting in an out-of –the-way corner for recycling.

11. Why does the Laundromat look messy today?

Progress Laundromat is cleaned every day prior to opening. If it does not look clean right now, it is because earlier customers were messy and inconsiderate. This is an unattended, self-serve laundromat. We appreciate your help in keeping the laundromat clean.

12. What do you do with items left behind?

This is an unattended self-serve laundromat. There is no one available to manage a lost and found. We do not have a lost and found. Please check the machines you used before you leave. We remove clothes from the washers and dryers if they are left behind after closing and place them on the nearest flat surface. If you don’t see it in the Laundromat, we don’t have it. If you value what you’re washing, DO NOT LEAVE IT UNATTENDED.

13. What are the hours of operation for Progress Laundromat?

We are open from 6am to 10pm OR UNTIL YOU ARE DONE every day of the year – even holidays. The door unlocks automatically at 6am and locks automatically at 10pm. There is a motion detector that allows you to get out after the door locks. You are welcome to stay as late as you need to, but you need to stay inside after 10pm. You can start your wash at 10pm if you choose to. Just arrive before 10pm and stay until you are done. In warmer weather, we install a kick down door stop on the door so that the door can be propped open. IF YOU ARE THE LAST ONE TO LEAVE THE LAUNDROMAT AT NIGHT, WE WOULD APPRECIATE IT IF YOU WOULD MAKE SURE THE DOOR IS CLOSED. A locked and open door defeats the purpose of a locked the door.

14. Do you have laundromats at other locations?

We have 2 other Laundromat locations:
Vermont Hills Laundromat, 4520 SW Vermont St, Portland, OR 97219
Tualatin Laundromat, 19450 SW Boones Ferry Rd, Tualatin, OR 97062